Office Policies at Our Thousand Oaks Podiatry Practice
At Performance Foot & Ankle, we want every visit to be smooth, efficient, and focused on your care. The policies below explain how appointments, cancellations, urgent concerns, and first visits work at our office so you know exactly what to expect before you arrive.
Request an AppointmentAppointments
Our office operates by appointment only. Please call (805) 273-1415 ahead of time to schedule your visit. We do our best to accommodate walk-ins and same-day appointments whenever possible, especially for patients experiencing new or worsening pain.
Cancellations and Rescheduling
If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice. Advance notice allows us to offer your appointment time to another patient who needs care. Thank you for your understanding.
Urgent Foot and Ankle Concerns
We understand that injuries and urgent problems can happen at any time. We strive to be available when our patients need us most and provide in-office digital x-rays as needed, so many injuries can be evaluated right away. If you suspect a fracture, notice signs of a foot infection, or have a new wound and diabetes, call our office as soon as possible. For life-threatening emergencies, call 911 or go to the nearest emergency room.
Your Initial Consultation
For your first visit, we recommend arriving 30 minutes before your scheduled appointment. This gives you time to complete any necessary paperwork and helps us keep your visit on schedule. During this time, our team will review your medical history and current health status so your podiatrist has a complete picture of your needs and concerns.
To save time, you can complete your paperwork in advance on our online forms page. Please bring:
- Your insurance card and a photo ID
- A list of current medications and allergies
- Any recent x-rays, MRIs, or records related to your foot or ankle condition
- The shoes you wear most often, if your concern involves pain while walking or exercising
Insurance and Billing
We accept a variety of PPO plans and Medicare. We do not accept HMO plans. We recommend checking your benefits before your visit, and our staff is always happy to help. Visit our insurances we accept page for a list of plans.
Personalized Care
We know navigating healthcare can be challenging. Our goal is to provide personalized care that addresses your concerns and is tailored to your specific situation. We look forward to meeting you and starting you on the path to better foot health. Learn more on our new patients page or call (805) 273-1415 with any questions.
Frequently Asked Questions About Our Office Policies
Does your office accept walk-ins?
Our office operates by appointment only, but we do our best to accommodate walk-ins and same-day appointments whenever possible. Calling ahead is the best way to be seen quickly.
What is your cancellation policy?
We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment so we can offer that time to another patient.
How early should I arrive for my first appointment?
Please arrive about 30 minutes before your first appointment to complete paperwork and allow our team to review your medical history.
What should I do if I injure my foot or ankle?
Call our office as soon as possible. We offer in-office x-rays and strive to see urgent injuries promptly. For life-threatening emergencies, call 911 or visit the nearest emergency room.
Can I complete my paperwork before my visit?
Yes. You can download or complete your new patient forms on our online forms page and bring them with you to your appointment.
Do you accept HMO insurance plans?
No. We accept PPO insurance plans and Medicare, but we do not accept HMO plans.
What are your office hours?
Our office is open Monday through Friday from 9:00 AM to 5:30 PM and is closed on Saturday and Sunday.